Recent Posts

Is your Portland property prepared for disaster?

8/5/2019 (Permalink)

SERVPRO of Northwest Portland is a 24/7 emergency service provider. When fire, water, or mold damage affects your home or business, our crews respond promptly to restore your property to preloss condition. But what can you do to prepare for property damage?

SERVPRO of Northwest Portland is committed to providing our community with resources to prepare for disaster. One way we help facilitate preparedness is through our Emergency Ready Profile, or an ERP. Whether you own a home, a business, or both – our ERP preparedness folder gathers important information, resources, and photos that are tailored to you and your property, which can be crucial when responding to a restoration emergency.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.” Our ERP service is at no cost to you, and includes a walkthrough of your property with one of our restoration professionals. When as many as 50% of businesses close down following a disaster, are you prepared to beat those odds? Let SERVPRO of Northwest Portland help!

Partnering with Portland Area Property Managers

3/11/2019 (Permalink)

Property Managers have enough on their plate. We can help share some of the load.

As a property manager, it is your job to ensure the safety and comfort of your tenants. Your job requires you to wear many “hats” and in the course of your working day, you may act as an accountant, a maintenance technician and sometimes a referee! Your job is to direct the workflow around your properties to keep them in good working order. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Northwest Portland

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as insuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

SERVPRO of Northwest Portland prides itself in providing the highest quality service in the industry for the best value. Our crew and project managers are trained to pay attention to the details when they are surveying your property. We will come up with the best plan for your situation, every time.

In addition to our outstanding service and reputation, we can help you put a customized Emergency READY Profile into place can that can make the all the difference when it counts the most. Did you know that SERVPRO of Northwest Portland can help you put together an ERP free of charge?

Contact us today to find out more about scheduling an appointment at your property with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish us as your fire and water mitigation provider. 503-283-3658

Why Portland Area Insurance Agents Prefer To Work with SERVPRO of Norhwest Portland

3/11/2019 (Permalink)

SERVPRO of Northwest Portland is a preferred vendor for many insurance providers.

SERVPRO of Northwest Portland has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland area’s best choice for emergency restoration. Here are a few reasons why we are many insurance agent’s top choice when referring a service provider to their customers.

  • To avoid secondary damage, we prioritize response time. The customer will be appreciative of our expedience and sense of urgency. We know from experience that the longer we wait to get the restoration process underway, the more chance there is for secondary damage. Insurance agents appreciate this as well, because it lowers the cost of the overall job, and that means less money to be paid out on the insurance claim.
  • Generally speaking, our goal is to RESTORE anything that can be restored, as opposed to just replacing everything in sight, like a lot of other services. This process saves additional money on the overall cost of the remediation project and subsequent insurance claim.
  • Due to a cutting edge inventory technology employed by our contents department called ICAT, our staff can provide the customer or agent with a complete inventory, complete with photos and pertinent information, of all of the items in storage or in the restoration process at any time. This can even be accessed online, 24/7.
  • Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications. We are equipped with the knowledge and high standards required to be an IICRC certified service provider.

It is our job here at SERVPRO of Northwest Portland to be a reassuring presence for our customers and provide them with the best customer service in the industry. We work with agents and adjusters to provide expedient and exceptional property restoration. If you are an insurance agent and would like to learn more about how we can serve you and your customers, or if you would like to take advantage of one of our regular complimentary CE Classes, call us today. We would like to get to know you. 503-283-3658

Trauma Clean Up Specialists

3/8/2019 (Permalink)

SERVPRO of Northwest Portland is your ally when facing a difficult traumatic event.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. Here are a few reasons why it is crucial to address the clean-up of the situation as soon as possible.

Pathogens can spread fast – After an event that involves significant blood or bodily fluid loss, the risk of blood borne infectious pathogens is very high. Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further.

Replacement of fabrics and affected surfaces –Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Emotional Recovery- Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. It is also far easier for a professional team who is emotionally detached from the event to complete the cleaning process.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-283-3658

Our Priority Responders are "Here To Help" 24/7!

3/7/2019 (Permalink)

Our Priorty Response department is ready to help around the clock.

Did you know that SERVPRO of Northwest Portland employs a full time Emergency Priority Response department? That means we have a department solely dedicated to being the first on the scene, working with fire fighters and other emergency response personnel during a time of crisis.

Our team tunes into the scanner reports 24/7 and is alerted when an emergency requires their attention. We have been on the scene at 3AM when a fire has broken out, ready to help and serve as needed.

SERVPRO is a company of integrity and transparency. As leading experts of fire and water damage restoration, our team is equipped to assist through every step of the recovery process. The two main concerns of our first responders, is the safety and well-being of every individual affected by fire and water disaster. Additionally, we are dedicated to making sure you recover as much of your assets as possible.

If your home or business has befallen a fire or water emergency, call us today. We might be closer than you think! 503-283-3658

...and now, a word from our customers!

3/6/2019 (Permalink)

When our customers are happy, we are happy!

SERVPRO of Northwest Portland prides itself in providing an excellent service to our Portland community. Outstanding service includes outstanding customer service. If our customers are unhappy, we are unhappy. Our track record speaks for itself. Here is what a few of our customers had to say about their experience with our franchise:

“Little did we know that the extent of the water damage in our bathroom would extend into our laundry room.  The different technicians that subsequently came to our home over the course of the busy holiday months were always timely - letting us know they would work with our schedule and work with our insurance company.
It was absolutely a pleasure to watch and experience the expertise of your workers - especially when we realized that abatement of some asbestos materials needed to be removed both in the bathroom and later discovered in our crawl space.  
We have recommended SERVPRO to a neighbor who needs a consultation for a mold issue in his house.  Keep up the great reputation. You need to be proud of your workers - the cleanliness of our house was so respected! Again, thanks.”  Paul and Beryl M.

“Hired this company to clean walls and ceilings in preparation to paint. I worked with Jesse regarding this work who was excellent. Showed up on time to give me an estimate, very professional, answered all my questions, did an extensive, thorough estimate for each room and told me I could select what work I wanted them to do. I would highly recommend this company.” Leslie C

“It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimer’s and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.” Betty H

IICRC Certified Service Provider

3/5/2019 (Permalink)

We wear our certification with pride and dignity!

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • RRRP - Lead-Based Paint Activities and Renovation
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • SRT - Fire & Smoke Damage Restoration Technician

Steps To Fire Restoration

3/4/2019 (Permalink)

A home fire is one of the most devastating things a family can go through. SERVPRO of Northwest Portland understands and is here to help.

No family wants to think about a fire ravishing their home and personal belongings, but it is always good to understand the process of restoration should this unfortunate event ever occur in your life. There are several crucial steps to restoration that any victim of fire damage needs to walk through as they traverse the road to recovery.

Step one is to contact your insurance provider. Generally speaking, most insurance policies contain provisions for employing a restoration contractor to help with the clean-up and restoration of the home.

In the second step, the restoration company that you choose to partner with will need to remove water from the structure. If moisture is not eliminated in short order, mold will very quickly become an issue. Depending on how severe the fire was and how much water was used in firefighting efforts, the removal of the water can take a few hours up to several days.  

If the fire was such that the home was a total loss, then the second step will be to level the building and clean and haul away debris. In this step, the restoration company working with you will be able to ascertain what can be saved and what will need to be disposed of.

When the debris has been removed, the restoration contractor will use special ozone machine to remove all traces of smoke odor as well as remove charred and unusable materials from the structure. Their final job will be to clean the floors and walls and prepare it for the reconstruction phase. The final step will be reconstruction. A reputable restoration company will work with you and your insurance provider to create a sound reconstruction plan to get your back into your home, once again.

SERVPRO of Northwest Portland has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

Fire damage can be devastating for you and your family. Feelings of confusion and stress are common, and you need a caring expert to guide you through this crisis. We always treat your family with the greatest empathy and respect, and we’ll treat your property with great care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 503-283-3658

After The Storm Clears

3/1/2019 (Permalink)

We hope you never experience a devistating storm, but we are here when you need us!

Storm damage can be a devastating and life altering experience. The first days proceeding a major storm can leave a homeowner overwhelmed and perplexed about what to do next. Some careful and calculated planning will help you and your family return to normal as soon as possible.

Safety Concerns

Regardless of if your home was flooded, hit by torrential wind or was the casualty of an electrical storm, the end result is still dangerous. Electricity can be conducted into standing water and mold will most certainly be an issue. Until a thorough evaluation by a qualified person can be conducted, it’s best to avoid the site altogether. If it all possible, consider staying with relatives or at a hotel or a shelter.  Make sure to bring a weeks’ worth of clothing and supplies. Your home should be professionally inspected prior to returning.

Government assistance

Often times after a major storm, FEMA will make provisions for those affected by major storm damage. This includes help with housing, meals, home repairs and assistance with filing insurance claims. For more information contact your local FEMA representative.

Documentation

Make sure to document as much as possible about the storm and the damage to your home, especially if your home owners insurance policy is more specific about the type of damage it will cover. Take as many photos as possible and note any major issues such as mold, exposed power lines and crumbling walls. This will all come in handy when filing a claim with your insurance company.

Filing a claim

Contact your insurance provider as soon as possible. A claims representative should be assigned to you. Work with him to initiate repairs. This process can sometimes drag on for several months, but generally speaking, most policies will pay for the damage after your deductible has been paid. More often than not, homeowners policies do not cover flooding. If your home has been flooded, you need to contact your flood insurance provider. If you do not have flood insurance, you will have to pay for your repairs out of pocket. If you live in an area where flooding is a potential, consider purchasing a flood insurance policy.

Contact SERVPRO of Northwest Portland

As water and storm damage specialists, we have the experience and advanced training that enables us to restore your property quickly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. 503-283-3658

How small leaks can cause devastating water damage

2/28/2019 (Permalink)

Over time, those little drips can really add up!

When you think of severe water damage, the first images that come to mind are probably severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. We explore the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

SERVPRO of Northwest Portland is Here to Help!

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call us today to get the process started! 503-283-3658