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Certified: SERVPRO Cleaned – a defensive cleaning program

5/22/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Northwest Portland today at 503-283-3658 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts - SERVPRO of Northwest Portland

3/24/2020 (Permalink)

microbial graphic with SERVPRO logo Call SERVPRO of Northwest Portland at 503-SERVPRO, or email us to learn how we can help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Portland 503-283-3658

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

The importance of documentation on a Portland water damage worksite

3/13/2020 (Permalink)

green and blue dots arranged in a diamond shape Trust the company that goes above and beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. For water damage restoration work, they have published a manual, S500 Standard and Reference Guide for Professional Water Damage Restoration (S500) - SERVPRO of Northwest Portland follows the principles outlined in this manual, alongside our fellow Portland area restoration vendors.

To learn more about the IICRC, read our previous blogs from the S500 series The certification firm every restoration professional uses and The importance of safety and health on a restoration worksite.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. Over the coming months, we will be summarizing each principle from the S500 and sharing that knowledge with you.

S500 Principle 2: Document and inspect the project.

Project inspections are ongoing on a water restoration worksite. Inspections are first utilized to assess the safety of the affected area of the property, and then they continue to be conducted during the following steps in the restoration process. Restorers will inspect and measure moisture conditions on a regular basis inside the building and for materials affected.

Additionally, everything is documented during a water restoration project. Restorers will not only document the conditions of the building, but also the work procedures that are followed to address those conditions. 

Both regular inspections and thorough documentation are vital to the success of water restoration. They keep the job organized, efficient, and they’re valuable in supporting a restoration professionals conclusions with an insurance company.

Because many actions on a water restoration worksite need adjuster approval before being executed, proper documentation is a valuable process for all restoration professionals.

Ensuring that every detail is accounted for and the restoration process is monitored thoroughly during the project is critical for the work that we do. SERVPRO of Northwest Portland is passionate about having an organized approach when we take on a water restoration project so that we can ensure that the process is smooth for every party involved. 


Choose a company that you can trust - call SERVPRO of Northwest Portland at 503-283-3658 if you experience water damage in your home or business.

Understanding Fire: Important steps to take after fire damage occurs

3/13/2020 (Permalink)

Flame graphic with orange background Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We understand the journey of trying to return back to normal after a home or business has fire damage.

Here at SERVPRO of Northwest Portland, we’re passionate about spreading emergency preparedness awareness. We’ve written five blogs on this topic, What to know if fire occurs in your home or business, What to remember when building a fire escape plan, How smoke detection tools can save lives, How to stay safe while evacuating, and How residents can plan around mobility and functional concerns.

For our next installment in our Understanding Fire series, we’re highlighting the importance of what to do after a fire occurs in your home or business.

After a fire occurs in a building, there are a few things you may need or want to consider.

  • If you need temporary housing, food and medicines, consider contacting local disaster relief services, such as The Red Cross.
  • If you are insured, contact your insurance company or your insurance agent for detailed instructions on protecting the property and conducting inventory. They will advise you to contact a fire damage restoration company of your choice to provide emergency restoration services, or EMG services. To read more about our SERVPRO’s EMG services, visit our blog on our Priority Response team here.
  • Check with the fire department to make sure your residence is safe to enter. Be watchful of any structural damage caused by the fire.
  • The fire department should see that utilities are either safe to use or are disconnected before they leave the site. DO NOT attempt to reconnect utilities yourself.
  • Conduct an inventory of damaged property and items. Do not throw away any damaged goods until after an inventory is made. A reputable restoration company will assist you in this matter.
  • Try to locate valuable documents and records.
  • Begin saving receipts for any money you spend related to the fire loss. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
  • Notify your mortgage company of the fire.

Whether or not you choose SERVPRO of Northwest Portland, a reputable restoration company will assist you through this process. At our company, our Priority Response Team are experts on navigating the fire recovery and restoration process, and they are always available to assist or advise.

If you sustain fire or smoke damage in your home or business, call SERVPRO of Northwest Portland at 503-283-3658

Sources: Ready.gov

People come first at SERVPRO of Northwest Portland

3/12/2020 (Permalink)

handshake graphic Trust the company that goes above and beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Northwest Portland, and we carry that thought through everything we do.

Here is what Tammy A. had to say about our company on Google.

“I just want to give quick props to this company. I thought I had an emergency, they sent somebody out right away… They were super professional, very personal and super honest. You don’t find that a lot of times in a company, sometimes they’re just out to make a buck and these guys told me exactly what was wrong and didn’t try to make it out to be something bigger than it was.”

Thank you, Tammy, for your very kind words! 

If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Northwest Portland has your best interests at heart. Call us as soon as you sustain property damage at 503-283-3658.

Values that differentiate SERVPRO of Northwest Portland from other restoration vendors

3/11/2020 (Permalink)

profile of head with grey background Choose SERVPRO of Northwest Portland - call us NOW at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Northwest Portland, we strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater Portland area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 



When you choose SERVPRO of Northwest Portland, you choose a company with strong values. If you ever need restoration services, call a company that you can trust - call us at 503-283-3658.

Understanding Fire: How Portland residents can plan around mobility and functional disabilities

3/11/2020 (Permalink)

disabled and fire graphic against orange. Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We understand the journey of trying to return back to normal after a home or business has fire damage.

Here at SERVPRO of Northwest Portland, we’re passionate about spreading emergency preparedness awareness. We’ve written four blogs on this topic, What to know if fire occurs in your home or business, What to remember when building a fire escape plan, How smoke detection tools can save lives, and How to stay safe while evacuating.

For our next installment in our Understanding Fire series, we’re highlighting the importance of fire prevention and preparedness for older adults or those with access and functional needs.

Those with accessibility issues or functional needs can be affected by various different things, such as a hindered ability to get around or move quickly; diminished or absent senses, whether that is vision, hearing or smell; as well as medical conditions that require aids or medication to function.

For those with functional or accessibility needs, it’s important for themselves and their community to understand the different measures that need to be taken to ensure their safety in fire emergency situations.

According to Ready.gov, those with functional needs will be safest if they arrange to live and sleep near an exit. If those individuals live in a two story building or an apartment, securing a ground floor unit or arranging to sleep on the first floor near an exit is their safest choice.

If individuals have a walker or a wheelchair, it is advised that they make sure each exit is checked for ease of use for those with mobility aids. 

For fire safety, it is not only important to ensure accessibility accommodations on the main entrance, but at emergency evacuation exits as well, if possible. Speak with family members, building managers, or neighbors about fire safety plans and practice with them.

For evacuation concerns for those with accessibility and functional needs, they’re encouraged to contact their fire department’s non-emergency line and explain their special needs. They should be able to ask the emergency providers to keep their special needs information on file.

Lastely, keep an active and well charged phone near the bed and be ready to call 9-1-1 if a fire occurs. 

Remember: fire travels fast and can grow into a major fire in under 30 seconds. Always be ready, and plan for the worst case scenario. 

If you sustain fire or smoke damage in your home or business, call SERVPRO of Northwest Portland at 503-283-3658.

Sources: Ready.gov

SERVPRO of Northwest Portland has emergency restoration response like no other vendor

3/11/2020 (Permalink)

crew member boards up window from inside of fire damaged home Trust the company that goes above & beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with a 24/7 emergency restoration response like no other vendor.

Our Priority Response (PR) team is a crucial department within our company that enables us to go above and beyond for our customers. Through our PR team, we are able to offer 24/7 emergency restoration services - this means that no matter the time or day, our PR team members will respond to your property damage to begin services.

Our Priority Response team responds to fire and storm damage incidents that need immediate emergency restoration, or EMG, services. When they respond to a property damage, they will work with the property owner or manager to determine which emergency services are needed, and then our team will work until it is complete and the property is secure. Even if that means our crews are working all night! 

The EMG services our Priority Response team provides can include working with local fire response teams to tape off affected areas; setting up asbestos and lead testing as soon as possible; cleaning and clearing hazards around the damaged area or public spaces adjacent to the affected area to ensure safety; boarding up, tarping, or fencing all building entrances and the surrounding work area so that the building and property are secured.

SERVPRO of Northwest Portland is lucky to have an experienced, caring, and dedicated Priority Response team. While being on-call 24/7 can seem like a daunting task for our PR team members, they thrive under that responsibility because they’re passionate about helping property owners navigate the recovery process after significant property damage. 


At SERVPRO of Northwest Portland, people come first. Our PR Team lives and breaths that commitment every day and they are always ready to assist our community after fire, water, and storm damage. If you experience significant property damage and need help navigating the claims and restoration process, you can call on SERVPRO of Northwest Portland’s Priority Response Team at any time or day: 503-283-3658.

Our passion for preparing Portland residents for emergencies

3/5/2020 (Permalink)

megaphone graphic with a green background Call us NOW at 503-SERVPRO if you need restoration services!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you entrust your property to a company that is passionate about safety, security, and the prevention of future emergency incidents. 

Our company understands that we have a unique opportunity to share our knowledge on property damage loss control. Our owners, Nick and Lorelei Steen, come from a family of SERVPRO franchise owners that dates back two generations. Here at SERVPRO of Northwest Portland, we try to pull from that generational knowledge of property damage restoration to provide our community with the best tools to prevent damage in their own homes and businesses.

When we begin a project, we focus on building a relationship of trust with our customer. We share all our knowledge and expertise, ensuring that no matter which direction the customer chooses to go, they have the information necessary to make an informed decision. 

We implement preparedness into many of our operations here at SERVPRO of Northwest Portland. We are active in our community and will partner with local preparedness experts to participate in awareness events, such as the City of Tigard’s annual Preparedness Fair in Cook Park. We also publish helpful tips, tricks, and practices that everyone can implement in their day-to-day life to help prevent and prepare for emergency incidents. 

Whether or not you choose SERVPRO of Northwest Portland to handle your restoration needs, we want you to have the tools necessary to ensure the safety of yourself and your family. We will continue to promote emergency preparedness awareness in the Portland Metro Area going forward. If you have any questions or concerns regarding emergency preparedness, visit our other blogs to read about fire safety, storm safety, and commercial preparedness. We also encourage our community to visit Ready.gov for more information on preparedness.


If you do sustain property damage on your home or business, know that you can always call SERVPRO of Northwest Portland to handle your restoration project. Call us at 503-283-3658 as soon as you experience damage.

Our commitment to the Portland Veteran Community

3/2/2020 (Permalink)

camouflage background graphic At SERVPRO of Northwest Portland, we value the contributions of our veteran community members!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Northwest Portland is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Northwest Portland commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Northwest Portland has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Northwest Portland, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.


Most of all, SERVPRO of Northwest Portland thanks all military service members for their service, sacrifice, and the example they set for our community.