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Preparing for a business disaster

9/15/2021 (Permalink)

Servpro Logo SERVPRO Water Equipment

SERVPRO of Northwest Portland is a 24/7 emergency service provider. When fire, water, or mold damage affects your home or business, our crews respond promptly to restore your property to preloss condition. But what can you do to prepare for property damage?

SERVPRO of Northwest Portland is committed to providing our community with resources to prepare for disaster. One way we help facilitate preparedness is through our Emergency Ready Profile, or an ERP. Whether you own a home, a business, or both – our ERP preparedness folder gathers important information, resources, and photos that are tailored to you and your property, which can be crucial when responding to a restoration emergency.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.” Our ERP service is at no cost to you, and includes a walkthrough of your property with one of our restoration professionals. When as many as 50% of businesses close down following a disaster, are you prepared to beat those odds? Let SERVPRO of Northwest Portland help!

Storms come with heavy rain

9/15/2021 (Permalink)

Many natural bodies of water provide hours of fun and relaxation to Portland residents. If they overflow due to heavy rains, flooding can rush into homes and cause extensive damage. Mitigating such damage by professionals restores homes to pre-flood condition. 

When residents find their floors soggy with water, flood damage in Portland is already beginning. Carpets become ruined quickly, and the flooring support underneath becomes at risk of becoming severely damaged. Walls made of stucco, drywall and other absorbent materials quickly wick water upwards, making two lines – flood line and a wavy one where moisture prevails. 

SERVPRO professionals use pumps of various kinds to remove standing water. Switching to smaller units helps remove puddles inside usually unnoticed depressions. Afterward, we quickly remove the carpeting and padding. Setting up the machinery to dry out floors comes next. Walls that receive immediate attention can often remain standing instead of being torn away and replaced. We include the treatments needed to kill any pathogens, as well. 

Because flooding inside a home happens on lower levels, many people become surprised at how muggy the air becomes inside their flooded home. Water continually attempts to find equilibrium and uses evaporation and condensation to achieve this state. Opening windows and doors after a flood can help the moisture exit your home to much drier air outside. The air movers used to dry out walls also keeps moisture from settling, and the desiccant machines trap the water molecules before they can condense elsewhere inside your home. 

If flooding occurred inside your kitchen area, we can help restore this area to functioning capacity again. However, unlike other areas of your home where cleaning and removal of silt and other minute debris suffices, government regulations require the disposing of all foodstuffs. Contact with floodwater, no matter how temporary, renders those items inedible. In cans, there are too many tiny places where dangerous pathogens can hide, and the risk of contamination is extremely high. Bleach may render these pathogens inert, but it can also corrode the can and cause additional problems. 

Ready For You

3/23/2021 (Permalink)

Fire Damage Late Night Fire

SERVPRO of NW Portland provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Multnomah County area.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 503-283-3658 SERVPRO of NW Portland

Residential Services

Whether your Multnomah County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in the Multnomah County Area. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Advanced technology and techniques

3/10/2021 (Permalink)

Thermal restoration imaging Demolition

We, at SERVPRO of Northwest Portland invest in the latest technology and equipment because it helps us restore your home more quickly and efficiently while minimizing cost. We invest in technology such as a thermal camera that allows us to detect moisture inside walls, technology like rescue mats that help to extract water from your hardwood floors and allow them to be dried in place. SERVPRO puts time and money into researching and developing the absolute best products to help to clean and restore your home or workplace to preloss condition.

Having advanced technology regarding restoration products can reduce the amount of demolition and damage to your home. Rather than having to cut a hole in a wall to read the moisture we can detect it with a state-of-the-art thermal camera. This saves time, money and prevents unneeded demolition or archaic restoration methods.

Kitchen fire safety

3/10/2021 (Permalink)

fire damage Fire damage

A favorite activity of many residents in Portland, cooking lets us show off our skill and our personalities. It also brings friends and family together, teaches our children a vital but fundamental skill, and promotes our health.

Portland's part-time chefs can protect their kitchens from fire damage by exercising caution when frying foods. Oils can quickly ignite, creating instantaneous flames that can spread quickly. If this happens, turn off the stove's burners as quickly as possible. Using water in attempts to extinguish such fires rarely ends well. Instead, cover the pot to suffocate the flames, or toss several boxes of baking soda on a blazing skillet, which can extinguish the fire, if you act quickly enough.

However, it takes a tremendous amount of baking soda to accomplish this feat. The mistaken use of baking powder, or worse, flour, can create even more problems, as these ignite when exposed to too much heat. Smoking heavily, oil gives off a warning sign when becoming too hot, so reducing the temperature can effectively prevent a grease fire.

Even if a kitchen fire blazes for only a short time and efforts to extinguish it succeed, the smoke can ruin your kitchen. However, the technicians at SERVPRO combine extensive experience with intensive training, so your home always receives the protection it deserves. We can clean your kitchen and adjacent areas in your home, so it sparkles once again. Making homes feel clean and bright again, so homeowners feel “Like it never even happened,” makes our work fulfilling and highly worthwhile.

At times, structural damage to the home occurs because of a fire that raged out of control and spread, but we are always ready for such disasters. Cleaning these situations up to restoring your home through repairs or replacements makes it safe once again to enjoy cooking and providing others with delicious food from your kitchen. Removing the sooty deposits means no malodorous remnants remain to ruin the taste of your food, either.

SERVPRO of Northwest Portland can be contacted at our local number, (503) 283-3658, any day of the year, and at any hour. We care about those in our community and helping ensure that each family can engage in their daily activities without interruption remains one of our goals.

How to Handle Black Water

3/10/2021 (Permalink)

Water leak Water Leak

Black water is defined as any floodwater containing contaminants or viruses the can potentially cause illness or infection. Sewage would qualify as Black water. Any event of sewage back up needs to be addressed immediately. Arming yourself with the knowledge of what causes a sewage back up may help you prevent this occurrence at you home.

Causes of Sewage Back Up  

  • Clogging – When your home’s main sewer line or drain pipe’s become clogged, there is potential for a sewage back up. An example of this would be if one toilet creates a sewage back up, the drain connected to that particular toilet has become clogged. If all of the toilets in your home begin to back flow, this is a signal that your main sewage line has become clogged. Clogs are caused by solid materials, such as hair or grease.
  • Plant Roots – A tree’s root system has the potential to intertwine with sewage lines. Roots can grow into pipes and make holes in it and can also grow around the pipes and potentially crush them. Roots from nearby trees can also travel to your sewage line and cause damage.
  • Aging Sewer Lines – Pipes used to be made of easily deteriorating materials such as cast iron and clay. Older systems made with these materials have the potential to break down and split, causing backups and flooding. Fortunately, durable plastic materials have become the plumbing standard.  
  • Heavy Rains – Sudden heavy rainfall can overwhelm Portland’s sewage system. If a public sewage system can’t withstand a sudden influx of rainwater, the excess water may travel into adjacent sewer lines. This can put your home at risk for backflow.

Preventing Backup at Your Home

  • NEVER pour cooking grease down your drain. Oil can harden inside of your pipes as it cools and clog your pipes. The proper way to dispose of cooking grease is to pour it into a heat resistant container and place the container in the trash when it cools off.
  • Do not flush paper products. Paper towels, diapers and feminine hygiene products have no business being flushed down the toilet and can very easily clog your drainage system. Dispose of these items properly of risk potential backups later.
  • Update the pipes in your drainage system or remove tree roots. A good preventative measure to avoid costly repairs later is to replace your lead or clay sewer lateral pipe (the line in your yard) with an updated plastic pipe. It is also good to cut the tree roots back as they grow near your drainage system.
  • Consider installing a backwater prevention valve. This fixture can prevent sewage from backing up into your home. Typically, backwater prevention valves are installed into a sewer line and sometimes into the basement drain line.

If you experience a sewage backup in your home, call SERVPRO of NW Portland immediately to begin the remediation process. Handling black water yourself puts you at risk for disease and infection.

Our highly trained technicians are ready to respond immediately to flood or water damage at your Portland property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to remove the black water quickly. Our technicians will monitor and document the drying process to ensure your property is back to normal. 503-283-3658

Smoke and Soot Odor

3/10/2021 (Permalink)

House Fire House Fire

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

Smoke Odor

3/10/2021 (Permalink)

House Fire House Fire

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization of personal items and the structure.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

Working For You

3/9/2021 (Permalink)

Servpro Logo office building

At SERVPRO of Northwest Portland we pride ourselves in working with; not for, your insurance company. We always keep your best interest in mind which entails not cutting corners to meet minimum material and labor criteria. This means we use the material, labor, and engineers to best return your home to preloss condition rather than using sub-par or less-than-equal parts to save your insurance money from your loss.

Our team has the experience, knowledge, and legal advisors to ensure that your property returns to preloss condition regardless of the requests or restrictions your insurance company places on your loss claim. If you have any questions regarding the working relationship between yourself, your insurance company/adjuster and our company feel free to call us at (503) 283-3658

Faster to Any Size Diaster

3/4/2021 (Permalink)

Image of destroyed room Aftermath of a Disaster

SERVPRO® of Northwest Portland knows that when disaster strikes immediate action is key to limiting damages. One service that we offer is to help identify where the emergency shut off are in your business so that you and your crews know what to do if disaster should strike. When everyone knows where to go and what to do when disaster strikes, injuries and damages go way down.  Call SERVPRO® of Northwest Portland at (503) 283-3658 to talk about how we can help.

During a disaster or emergency situation it is vital to ensure the safety of those in and around the building prior to locating and turning off any emergency shutoffs. Only access these areas if you are in no immediate danger and the safety of others is cared for first.