SERVPRO of Northwest Portland Employee Photos


Owner – Nick’s grandfather and father both owned a SERVPRO franchise, so Nick has grown up around the restoration industry. He and his wife have 3 children and have a passion for church, family and the community. His IICRC certifications include: WRT-Water Remediation Technician, ASD-Applied Structural Drying, SRT-Fire & Smoke Restoration, AMRT- Applied Microbial Remediation Technician, UFC-Upholstery & Fabric Cleaning, CCT-Carpet Cleaning Technician. Other certifications include: Crime Scene Bio Recovery Technician, Lead Renovator, Subrogation Training


Owner - Lorelei and her husband Nick have been SERVPRO owners since 2007. They have a genuine passion for SERVPRO and helping people. SERVPRO is the vehicle that allows them to help both commercial and residential customers recover from property damage emergencies. When they are not working, they spend time with their 3 children and 2 dogs enjoying the great outdoors or snuggling up for a good movie. She is IICRC certified in WRT-Water Remediation Technician. Other certifications include: Skills Presentation, certified CE instructor


General Manager

Suzanne Jackson joined the SERVPRO family in 2017. She came to us from the financial industry where she worked for over 10 years. She is native to the Portland area. As our General Manager, Suzanne assists our management and operation staff with daily operations and ensures business functionality and customer satisfaction. In addition to her work in finance, she also owned and operated a successful small business for 5 years. Suzanne attended Mt Hood College where she studied multimedia and web design. When she is not with us, Suzanne enjoys reading and crafting. She is the mother of 3 active children who keep her busy with coaching and watching them participate in sports. The unique combination of Suzanne’s experience in running her own small business and extensive background in finance makes her very well suited for her position with us.     


Operation Manager

Sabrina Crump has been a part of our SERVPRO team since November 2010. Over the years, she has acquired extensive experience and training in the restoration industry. Her IICRC certifications include: WRT-Water Remediation Technician, ASD-Applied Structural Drying, SRT-Fire & Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, OCT- Odor Control Technician, HST- Health & Safety Technician. Other certifications include: Lead Renovator, Crime Scene Bio Recovery Technician and Subrogation training. 


Contents Project Manager

Jesse Guel has been with SERVPRO of Northwest Portland for the past 5 years and he comes to us from the San Francisco/ Bay Area where he is originally from. He manages our pack out, contents cleaning and structure cleaning crews. Jesse has a strong background in the moving industry and has at least 20 years of experience in that field. Additionally, Jesse was also a Project Manager in the construction/design industry for 7 years. He is a father of 8 and is a huge Green Bay Packers fan and Volkswagen Enthusiast. Jesse and his team are 100% dedicated to building a reputation for being the premier contents restoration company on the west coast, always striving for excellence, never cutting corners and always keeping the customers best interest in mind. His IICRC certifications include: WRT-Water Remediation Technician, SRT-Fire & Smoke Restoration Technician. Other certifications include: Lead Renovator


Contents Project Manager - Jon joined the SERVPRO Family in 2016. He has significant experience in both the restoration and construction industries. Jon has a strong emphasis in making the customer’s needs his highest priority. 


Assistant Project Manager

Kellie Estrada has been a member of our dynamic team since 2010 and is an integral part of our operations here. She assists our contents Project Managers throughout the entire job process, from building initial estimates to final billing. Kellie spent her first 7 years here as the Project Manager for the fire damage restoration crew, and has worked as the Estimator/ Auditor for both the Fire and Water Restoration Departments for the past 3 years. Prior to accepting her position with SERVPRO, she had a career in cosmetology, and she continues to work in that field part-time. Kellie was born in Newport Beach, California, but has spent most of her life in the Portland area. She and her husband have 3 children. They enjoy camping, horseback riding, dirt bikes, fishing, boating and spending time together. Kellie is an IICRC certified technician in Fire & Smoke as well as Odor.    


Fire Production Technician

Mayra Beccera has been with SERVPRO since 2014. Mayra is an invaluable member of our team.


Water Restoration Project Manager

Josh Laulile has been with the SERVPRO of Northwest Portland crew since May of 2015. He is one of our water restoration team managers who are often the bridge of communication between the client and insurance company. He is also regularly one of the first to respond to a water loss job to put eyes on the problem to come up with a proper dry plan. Prior to his work in the restoration industry, Josh worked in the construction field. He is originally from the Los Angeles area where he was born and raised, and he moved to the Portland area in 2013. Josh is the father of 2 daughters. He loves to work hard and play even harder, as he is an avid snowboarder. His IICRC certifications include: WRT (Water Remediation Technician), ASD (Applied Structural Drying), SRT (Fire & Smoke Restoration), OCT (Odor Control Technician) & CDS (Commercial Drying Specialist). Other certifications include: Lead Renovator.


Assistant Project Manager

Jeremy has been with SERVPRO since spring of 2019. As an assistant project manager for our water restoration team, Jeremy helps to oversee all the water mitigation, mold remediation, and bio-hazard cleanup jobs.

Jeremy came to SERVPRO with 17 years experience working in the construction industry, 10 of which were focused specifically in the restoration industry.

Jeremy is married with two daughters, and together they enjoy spending their free time camping, hiking, fishing, and spending time outdoors.


Crew Chief/ Water Tech

Gabriel Ornelas has been with our franchise since 2016. He was originally hired as a water tech, but has proven himself to be a very valuable asset to us and he was promoted to the position of crew chief within 8 months of starting with us. Gabe is responsible for directing our water damage crews and keeping the job on schedule. He is the liaison between the onsite crew and our Project Managers. Gabe is an IICRC certified water damage restoration technician. He is originally from Salt Lake City, Utah and he has lived in the Portland area for the last 3 years. On his days off, Gabe enjoys making music and spending time with his wife and two children. It is apparent that Gabe truly loves what he does. His positive attitude and work ethic always adds a big boost to morale and productivity and he is well liked by customers and coworkers alike.  


Crew Chief/ Water Tech

Anthony Enos joined our water restoration crew in 2017. Although he was new to our industry, his work ethic and determination allowed him to advance to the position of crew chief in just a few short months. Anthony leads our water technicians in both commercial and residential mitigation work. He also keeps our warehouse and supply rooms clean, organized and inventoried. Anthony is responsible for training our new water technicians on the basics of water restoration. He is also acts as the liaison between clients, adjusters and management. Anthony is an IIRC certified water damage restoration technician. He was born in Oakland, CA, but has spent most of his life in the Portland area. Prior to coming on board with us, Anthony worked in sales and retail. Additionally, he owns a small network marketing company. When he is not working, Anthony enjoys camping and outdoor activities and reading nonfiction. He shares a home with his girlfriend and their cat. Although Anthony is quiet, his is very friendly and easy to work with. His hard work and discipline makes him a very valuable asset to our franchise.


Warehouse Manager

Valorie Nowling has been with SERVPRO since 2003. She has served as Fire Manager during her time with SERVPRO and has certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire and Smoke Restoration.


Priority Response Manager

Race Schwarzbach started with our company at the beginning of 2017 as our Priority response assistant. After undergoing extensive training and proving himself in the field, he was promoted to the management position at the start of 2018. Race is often the first to respond and the first point of contact after a fire emergency. He is a native Oregonian and was born and raised in The Dalles, Oregon. Prior to his work in restoration, Race worked in the insurance industry for 5 years. He was also a logistics officer in the Air Force for 6 years. Race enjoys disk golf, baseball and weight training, as well as coaching team sports. His experience in team sports has played well into his professional life. Race has a passion for helping people get their lives back together, making him a perfect fit for his position with SERVPRO of NW Portland.  


Priority Response

Martin Schwarzbach joined our franchise at the beginning of 2018 and has quickly become key player on our Priority response team. Martin is the first to respond to a fire or water emergency. He is responsible for residential and commercial board ups and often acts as the first point of contact between the customer and our project managers. Martin works with our clients and their insurance company to establish the initial claim. He grew up in Mosier, Oregon and has raised 6 children. Martin’s work as an agent in the insurance industry has given him an edge in our industry. He has also worked extensively as an aviation technician and holds an applied science degree in aviation maintenance from Portland Community College. Martin is an IICRC certified fire restoration technician. When he is not working with us, Martin enjoys traveling with his wife Julie as well as hiking, camping and all things water related. He is an advocate for the customer and enjoys helping people in crisis put their lives back together.


Assistant Priority Response

Mason Bansch started with our priority response team in the summer of 2018. He assists the team with emergency board up and helps with customer follow up as well as communication between the department, management and the insurance company. In addition to his position with the PR department, Mason also assists the marketing team as needed. Mason grew up in The Dalles, Oregon before relocating to the Portland area in 2014. Prior to his work in the restoration industry, he was in retail sales management. Mason is an AWS certified welder. On his off time, Mason enjoys hunting and camping as well as disk golf and baseball. He is a auto enthusiast who enjoys racing and working on cars. Helping people in their time of need is very important to Mason, making him a perfect fit for the priority response department.


Sales & Marketing Representative

Matana McIntire is our newest Sales and Marketing Representative here at SERVPRO of Northwest Portland. She is responsible for account management and route sales. Prior to coming to work with us, Matana was in retail sales management. She also has experience in graphic design and journalism. Matana is a native Oregonian who was born in Gresham and has resided in the Portland metro area her entire life. She attended Mt Hood College, where she earned her associates degree in Art. When Matana is not running sales routes for us, she enjoys getting out with friends and checking out the local comedy scene. She is an avid reader and creative who generally has several projects going at any given time. Matana’s positive attitude is infectious and we are very happy to welcome her into the SERVPRO family.


Sales & Marketing Representative

Armando Garcia- Vanderpool started with our franchise in 2013 as a water technician and was quickly promoted as one of our Water Crew Chiefs. Armando has certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage. In April of 2019, Armando became a part of our marketing deparpartment as a Sales and Marketing Representative.


Office Administrator

Valerie Amezcua-Sotelo has been with SERVPRO since 2017. Valerie is an invaluable member of our team.


Job File Coordinator

Cindy Hall has been with our franchise since September of 2018. She was hired as a “Job File Coordinator”, but she has also assisted our contents department as needed, both hands on as well as administrative. As one of our JFC’s, Cindy coordinates our fire emergency files and works directly with our contents project managers. She assists with creating work scopes for our crew and writing estimates for our clients. Cindy brought over 15 years of fire and water restoration experience to our franchise and has been in the commercial cleaning industry for over 30 years, even owning and operating her own cleaning business for 10 years. Cindy holds a Bachelor’s degree in human services from the University of Phoenix. She is the mother of 2 adult children. When she is not working with us, Cindy enjoys reading, gardening, cooking and spending time with her family.  



Moses Swanson recently joined our team as our receptionist. She is likely the first person you will talk to when you call our office. Moses is responsible for all job intake and sets up our job files. She keeps track of our invoices and helps keep the office running smoothly. Moses also assists the job file coordinator team. Prior to joining the SERVPRO family, Moses had several retail jobs while she earned her associates degree from Portland Community College. Moses is a native Oregonian who loves the outdoors. In her spare time, she loves to read and write. Moses shares a home with her partner Anthony and cat Sweaters. She is an avid concert goer and enjoys festivals and music. Although this is her first professional position, Moses has very quickly proven to be a very capable and welcome addition to our franchise.    

SERVPRO of NW Portland 2019

Our team in 2019!