What our Customers say...
Lucas and his crew were all extremely professional and kind and went out of their way to make me feel comfortable with everything that was happening in my home. 10/10
They helped guide me through a dishwasher fire, everything had to be removed and cleaned of smoke and fire extinguisher damage from 3 rooms and a hall filled with lots of art and collectibles. I had no idea what to do and they walked me through every step. Jon was a great manager, I was always able to reach him with questions (he always responded promptly, which I REALLY appreciated, he suggested and set up specialty people for my art, rugs, etc., and he managed contact with the insurance co), and he accommodated any special requests whenever possible. Akira was my wonderful day to day contact, I was very concerned with fragile items and Akira and the team he managed didn't mind that I looked over their shoulders until I was comfortable with their packaging and handling, very friendly, happy, and so careful with my delicate items. Akira wanted everything done just so, and so do I, which was perfect. SERVPRO of NW Portland made a terrible situation manageable. I would highly recommend them for anyone going through a fire or flood. I also highly recommend the art team they arranged, led by Sue at Stars.
You guys are so awesome! Your Friendliness, promptness and professionalism was over and above! Keep doing what you're doing. The guys were very sweet, courteous and responsible! <3 <3 <3
I just want to thank the teams of people you have sent in to clean my house after the fire. I had no idea how to start anything and there you were to board me up, clean me up and keep us from going goofy trying to figure it all out! THANK YOU ALL OF YOU.
The crew at SERVPRO of NW Portland was very professional and they did a great job.
Gabe was fast and professional. He was very thorough and kept me up to date on the process. Jake also kept me informed and up to date and what Josh needed/ wanted.
I would just like to say that your team at SERVPRO of NW Portland is top notch! Every gentleman that came and worked on my condo was so nice and polite! They worked efficiently and made me feel happy about choosing you guys to work on my home! I would highly recommend you guys to anyone! Thank you, that kind of service is hard to find these days!
It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimers and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.
We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion.
Thank you for everything.
All SERVPRO employees I dealt with were very detailed in their job. Foreman and crew chief were very informative of different products used/ available. Job done very well.
Immediately after an arson fire in my two-story building in Portland OR on Sunday, January 28, 2018, SERVPRO’s Benjamin Newman, Project Manager, and his deconstruction crew moved in to safe the building and commence inventorying and removing tenant belongings and improvements and removing all ceiling, wall, and floor materials down to the bare structure while securing and drying the building and helping adjacent tenants remain in business. Mr. Newman did a fine job of organizing and scheduling the process, and keeping me apprised of problems and solutions and schedule. His workers appeared and acted professional, worked quickly, and were invariably courteous to each other, other tenants, and me.
SERVPRO previously helped me by dehumidifying a building which suffered a burst water pipe under the concrete floor slab. I remain happy with their work and professionalism, and will certainly call on them for future help and recommend them to other building owners.
Very professional company. I will recommend all my clients to SERVPRO.
January 28, the building that housed my Pilates studio burned. On my visit the next day, I was in shock. Jesse Guel, of SERVPRO of NW Portland was assigned to my case. From the first moment, I knew I was in good hands. His calm professionalism and kindness put me instantly at ease. He explained procedures and was in contact with my insurance company right away. My equipment had to be moved to their facility. It had to be cleaned an re-upholstered. Jesse worked with me and with my equipment manufacturers and found solutions to every single challenge that came up. He responded to emails and calls promptly and has been extremely responsive to the urgency of re-establishing my place of business. Until now, I had no idea people like Jesse existed. He made it his business to catalog everything, assess what was salvageable and what wasn't, and sort it all out with insurance. When you're reeling in shock, these professionals are your best allies, and Jesse was the best of the best. I can't thank them enough for their diligence and professionalism.
I am very pleased by your team and how they made me feel at ease in such a stressful time. Ben and the others were very calm and patient with me and I really appreciated everything they did for me.
Out situation was handled professionally and quickly. 10/10
Good job. They handled everything professionally. Recommended.
Great company! Great service!
It takes a lot to impress me. I expected good and I got good.
You made removing the mold from our home much easier than it actually was. I know, I tried it myself before calling for help. I'll be recommending you to everyone I know.
I had an excellent experience with your company. After flooding to my rental property, you went above and beyond in a very emergency situation. My rental property is just like new again. I am very satisfied and highly recommend this company.
I cannot tell you how pleased I was with the service I received from your company as a result of water damage in my wash room as a result of my water heater exploding. You were there all the way and took care of the damage and even worked with my insurance company. Recommendations are in order.
I had my unit serviced by Josh and his team, and I wanted to say what a great job he and they did. Very professional, knowledgeable, and worked with urgency but still in a through manner. His communication to me on what was happening and the process couldn't have been better.
Ultra fine late night response by Tiffany. Super courteous staff all around.
We want to let you know how much we appreciate the great job your mitigation team did, once they finally got to work on our home. We will definitely recommend your services to others.
My name is Dick Blashill and I'm the guy that your company moved my possessions on 3-3-17 and 3-27-17 at Sunshine Meadows Apartments. The three young men who did all the work did a really good job. They were ambitious, careful, accommodating, and steady workers. You should be proud of the job they did and hopefully, you will pass this on to them. Should I ever know of someone looking for a mover, I will certainly recommend your company. Thanks again, Dick Blashill
Jeff was assigned to run my home restoration project. He has been amazing. From the very first day I met Jeff, he instilled trust in me that my home would be returned in excellent condition. Jeff has just the right balance of kindness and compassion for the situation, and business. His plan for an initial meeting with him, myself, and the sub-contractors as a kick off the project was the perfect way to launch the work and I always felt I knew who the players were and he followed through consistently. He got to know me, what I needed to survive this, and he never let me down. I had been told horror stories from others who had been through similar situations about how difficult the restoration process would be. That is not the story I would tell. While it has not been easy to leave my house and live in a hotel for a month, I knew I could trust Jeff to see the details of this project through to the end.
I wanted to take the time to thank you and all of the staff at SERVPRO that worked with us on this matter. We were always well informed and always felt very comfortable with them in our home. You have all made a bad situation so much easier to deal with. Please let Josh and Lucas know how much we appreciated their professionalism and sense of humor.
Josh and his team are great! James was very communicative throughout the process and that is much appreciated!!
Very professional. Very polite. Wonderful to work with. We could not be more pleased with the work and courteous personnel. Thank you for making a bad situation easier to deal with. :)
If ever an experience of a flooded home could become a positive one, this company can do it! This is by far the best experience I have ever had with contractors!
The pipes in my basement froze and burst, leading to a huge flood and significant water damage. The folks at this SERVPRO location were absolutely wonderful!
Not only did they find the time to come out within a few hours (though this was during a snowstorm and they were swamped with calls), they were AMAZING!!!
First of all, they were SO kind and helpful. I can't say enough how comforting and supportive it is to have contractors who are responsive, helpful and kind when you are in the middle of a crisis like this.
They worked very hard to clean things up and dry out my basement, keeping me informed and returning daily to check on things. They went above and beyond on everything and gave me excellent advice and information about how to proceed once they were done with their part of the cleanup. I was actually sad when it came time to say a final goodbye!
I guess I could create a new tragedy in my home to keep them coming through, but that is going a bit too far!
If you need help in a fire or water damage situation, call these folks! They are the best!
The SERVPRO Team of NW Portland Lake Oswego/ West Linn are efficient and thorough in both their residential and commercial work. The sooner you give them a call the sooner they can get to work resolving your problem. I highly recommend them!
These folks did a great job. they arrived on schedule, gave an estimate and then performed the work for less cost than the estimate. The work was done very well. Everything fit nicely and the pain matched with all the other woodwork. I recommend them highly.
Very happy. Staff was courteous, polite and helpful.
Exceptional work. Great communication. Work completed in a timely manner.
...happy with the team that did the work and that the PM that came out too.
They did a great job and the team was very nice. The team was amazing, and this was a very difficult situation.
Tyler Hayes and his SERVPRO team have worked with several of our customers in helping them in their time of need. They have proven to be fast, friendly, and fair. I would recommend them to anyone in need of restoration.
Bisnett Insurance Agency
These folks did a great job. they arrived on schedule, gave an estimate and then performed the work for less cost than the estimate. The work was done very well. Everything fit nicely and the paint matched with all the other woodwork. I recommend them highly.
Erik - Thank you for your time and effort late on Thursday night. Adria and I really appreciate you and Jorge coming out to get things going with the mitigation
Just a quick note to let you know that Jon has been great. I really appreciate him coming every day to check on progress.
What a relief it was to call SERVPRO - They came out right away to assess and help uncover the source of the water damage in my basement. They were able to isolate the area using their water meter device, which eventually lead us to finding the mysterious source. Their team came by on time, was very professional, and explained everything in detail to me - what they were going to do, why they were doing it, and what I should expect. Highly recommend SERVPRO NW Portland.
We have been very satisfied with SERVPRO. They were prompt in replying to our emergency, always called before coming and kept us informed of the progress.
David and Hazel
The SERVPRO team was very prompt, responsive, gracious, and thorough. They did a fantastic job helping our family deal with a major leak, bringing calm and reassurance in a time of chaos. I felt like I had a team working with me and my family, and their expertise and professionalism were exceptional. I will definitely call them again if the need arises.
I am the Facilities Director for a Property Management company here in Portland, OR. I have never dealt with a house fire under my watch, but when SERVPRO arrived on site, I didn't need to know anything. Their team was able to help me navigate the process, first steps, second steps and so on. Their professionalism and calm direction was a great help to me. I thank SERVPRO and their team for having the right things to say and do in such a time of chaos. Thanks SERVPRO.
We had a leak into our crawl space from a broken pipe. SERVPRO located the issue, removed items from around the pipe so the plumber could access it easily, packed, labeled, and removed all of the belongings, and dried the area. The crew was prompt, respectful of our home and the belongings, and careful to keep the path from the crawl space, across carpet, to the outside, clean and neat. They put plastic down to walk on, and wore booties. I was very pleased with the entire experience.
Your guys showed up quickly and were so polite! They did a great job drying our flooded basement and I am impressed with their promptness and professionalism. I will recommend SERVPRO of NW Portland in the future.
Fantastic company! I called in absolute distress when sewage backed up out of my toilet and tub and the office girl was so kind and empathetic. She made me feel at ease. She got the crew out there asap and they cleaned up my yucky mess! Thanks guys!
Great company! Great service! Thank you SERVPRO!