Recent Commercial Posts

Who is responsible for rental property damage?

2/21/2019 (Permalink)

Commercial Who is responsible for rental property damage? When a rental property floods, who is responsible for the repair? The tenant or the owner?

Water damage can strike both renters and property owners alike. A large water related disaster can render a property uninhabitable and cause permanent damage to the resident’s personal belongings.  When water damage strikes an apartment, who is the responsible party? The owner or the tenant?

Tenant Rights

Generally speaking, the responsibility of property maintenance falls on the landlord. If a landlord refuses necessary repairs or fails to address them in a timely fashion, and his negligence results in damage to the tenants property, (such may be the case with mold) they may be liable for the cost of replacing the affected items. Although details can vary from state to state, there are certain basic principals in place that outline the liable party. If in doubt, check with your local housing authority. 

Keep Lease Current

It’s a good idea to be aware of the terms laid out in your rental agreement/ lease as it pertains to property damage. Rental properties generally have property insurance and the lease agreement should specify what is covered and what is not.

Rental Insurance

It is a good idea to have a rental insurance policy in the event of an accident. Many property managers require rental insurance. Coverage can vary from policy to policy. Some policies cover property damage, theft, personal belongings and even lodging in the event of a displacing emergency. It’s a good idea to look into obtaining a rental insurance policy, and if you already have one, it’s good to be familiar with what is and what is not covered.

Property management/ owner duties

Any landlord is responsible for keeping the apartment maintained to an acceptable level of livability. Basic plumbing, appliance and electrical maintenance is the responsibility of the landlord, as is basic property upkeep. The landlord can be held negligible for damage incurred due to failing to perform these basic functions.

Damage to personal property

Damage to the building itself, as well as utilities and appliances should be covered by the property owner’s insurance policy. Damage to personal property falls under the responsibility of the party who caused the damages, which may or may not be the tenant.

We’re always here to help

When rain hits the Portland metro, SERVPRO of Northwest Portland is on standby to help our local residents and businesses with their water damaged homes, apartments and businesses. If recent storms have caused flooding or a pipe has burst, our highly trained technicians are ready 24 hours a day, 7 days a week, to respond immediately to flood or water damage at your Portland property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our local technicians will closely monitor and document the drying process to ensure your property is back to normal. Call us today. 503-283-3658

The Qualities of a Reliable Commercial Restoration Service

2/19/2019 (Permalink)

Commercial The Qualities of a Reliable Commercial Restoration Service Make sure to investigate your commercial fire and water restoration contractor!

Certain items such as a leaky faucet, small hole in the wall or a broken pipe can fall under the “DIY” category and can be handled by anyone with a basic set of tools and a little know how, but what if you are facing much bigger issues? A flooded basement, severe mold infestation or persistent smoke infiltration? There is no shame in admitting you may need to call in a restoration professional to get you out of a jam. Before you enter into an agreement with restoration contractor, there are a few things you may want to consider. You need to remind yourself that you will be allowing workers into your place of business to perform the work. It would be desirable to find a company that employs trained professionals with substantial experience in the work they are performing. Just because a contractor has made the claim that they are qualified to do the work, does not mean they actually are. In the modern era, it is very easy to falsify information via advertisements and create decoy internet sites. Do your homework.

Is their website legitimate?         

We have all heard horror stories about scammers on the internet and people misrepresenting themselves, but the internet has come a long way and it is also the fastest way to find most services, including restoration contractors. One way to quickly determine if the company’s site is legit is to see if includes informative links to the services they provide. Most reputable commercial restoration contractors will offer the following services:  

After you have clicked on these links, they should take you to pages that offer informative insight into the type of work this company provides. You also may want to check to see if this company has an online presence with Yelp, Facebook and Google. These sites are a bit harder to falsify.

Read reviews and testimonials

The majority of modern companies have a link on their website that leads to client testimonials. What better way to ascertain if this is the right company for you than reading other clients reports? Also, as mentioned above, most companies have reviews available on Yelp, Facebook and Google. Take a look at these as well. Another thing to look for is if they provide examples of their work.  

Give them a call. Ask Questions!

Any professional service provider should know what they are talking about. They will know their company’s history and should be able to answer basic questions about the service they provide.

SERVPRO of Northwest Portland is a locally owned and operated franchise. We take pride in our involvement in our community, as well as being a part of an elite nationally recognized restoration service.   

We welcome scrutiny and invite you to investigate our claims. If you are needing a reputable and honest fire or water restoration contractor, give us a call today. We would be happy to answer all of your questions and concerns. 503-283-3658

Helping Your Portland Business after a Disaster

2/5/2019 (Permalink)

Commercial Helping Your Portland Business after a Disaster Until there is a magic button, SERVPRO of NW Portland is here to help your business after a disaster!

As a business owner, your office is one of your company’s most valuable assets. Most companies cannot afford to close for even a few days, so what do you do if your office or storefront is hit with a flood or a fire? Your friends at SERVPRO of Northwest Portland deal with these type of scenarios on a daily basis, and they are your first line of defense in the event of an unfortunate disaster at your place of business.

Here are a few of the services offered by SERVPRO of Northwest Portland:

Water Extraction & Restoration – Water can come in from many sources; a broken pipe, heavy storm, sewer back up and even water used to extinguish a fire. Our crew is highly trained in time honored, IICRC certified drying techniques that are highly regarded throughout the restoration industry

Mold Remediation – Where there is water and moisture, there is always potential for mold growth. The professionals at SERVPRO are always mindful of this and can help reduce the potential for a mold outbreak in your Portland business after a water loss. You can read more about the different types of mold and its causes HERE

Fire Restoration – A fire in your place of business can be devastating. Beyond what the fire consumes, it also leaves caustic side effects of smoke damage throughout the surrounding area. After the fire department has extinguished the fire, call us immediately. Our team of experts are ready to help bring your Portland area business to a preloss state, minimizing the time you have to close your doors. Fire restoration is serious business. You can read more about our processes HERE.

Commercial & Residential Cleaning Services

SERVPRO may not be the first name you think of when it comes to cleaning your business, but we employ a full staff of experts who do just that! Our carpet cleaning methods and state of the art equipment is some of the best in the industry.  SERVPRO of Northwest Portland is the official cleaning crew for the Portland Timbers and our excellent crew cleans Portland’s iconic Providence Park after every event. We take pride in our cleaning service and it shows.

If you have been putting off that carpet cleaning, give us a call. We’d be happy to make your business sparkle!

This list is not intended to be exhaustive. We also offer bio clean up after a traumatic event as well as garment and document restoration.   

Another service that we offer is our Emergency Ready Profile (ERP), which is a free service. You can read more about how this outstanding and intuitive program could protect you and your business HERE.

If your business has suffered a fire or water loss or you have a janitorial need, give us a call today. We are always here to help, 24/7! 503-283-3658

Portland Area Contractors Can Benefit From Our Cleaning Services

10/2/2018 (Permalink)

Commercial Portland Area Contractors Can Benefit From Our Cleaning Services Got debris? Let SERVPRO of NW Portland take that off your 'to do' list so you and your company can stay busy!

The housing market in the Portland metro area is showing no signs of slowing and new construction has become a constant in the area. Many homeowners are remodeling or rebuilding and new housing is being created at a rapid rate in the city. Contractors have been benefiting greatly by the current state of the housing market in Portland.

Construction and remodeling projects create a lot of debris and the work area may be a dusty and dirty mess after the project has been completed. With everything else on their plate, thoroughly cleaning a job site may be the last thing a busy construction company needs to deal with. This is where SERVPRO of NW Portland can help.

This work can involve much more than cleaning. All debris, boxes, nails, tape and boxes need to be removed. Construction dust will need to be removed and all surfaces thoroughly cleaned. New appliances will then have their protective labels removed and stainless steel surfaces will be polished.

If you are a contractor with a busy schedule and places to go/ people to see, let SERVPRO of NW Portland take cleaning your jobsite off your ‘to do’ list. Give us a call today to discuss our construction cleaning services. 503-283-3658

Restoring your business's documents after a water loss

8/31/2018 (Permalink)

Commercial Restoring your business's documents after a water loss Some of your business's most important documents can be recovered after a flood or water loss! Call SERVPRO of NW Portland today to find out how.

After a water loss disaster, many of your businesses most valuable documents, books, photos and other paper goods are at risk to be lost permanently. SERVPRO of NW Portland can help you restore your most valuable documents using years of experience and state of the art technology. Our franchise has access to one of the best document restoration facilities in the country.

 Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

Our Technology

Then SERVPRO document restoration team uses innovate vacuum freeze-drying techniques; in fact, we use the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA).

Types of content:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

Document Cleaning and Disinfecting

In many water damage situations, like sewage or flood water, documents will be exposed to bacteria, viruses, pesticides, or other harmful chemicals. Our team uses a gamma irradiation process to safely and effectively sterilize your documents.

Digitizing Services

In the digital age, converting your paper files and photos to digital formats can have an invaluable impact on your business or home. With the help of SERVPRO’s restoration professionals to digitize your documents, you can save storage space and have access to your records at the touch of a button. And perhaps most important of all, you’ll have digital copies of your valuable documents that can’t be lost in a flood or fire.

SERVPRO of NW Portland will get the job done right. For document restoration backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today. 503-283-3658

Is Your Portland Business Prepared For Water Damage?

8/3/2018 (Permalink)

Commercial Is Your Portland Business Prepared For Water Damage? Avoid panic by implementing a plan in the event of a water damage emergency!

Dealing with a water damage disaster at your Portland business is never convenient. SERVPRO of NW Portland understands the urgency and sensitivity of this situation. When faced with a potentially door closing flooding disaster, it is important to stay calm, use clear judgment and act FAST. We have put together a few tips that can be helpful in this stressful situation and make the process of restoration go a lot more smoothly.

Stay Prepared

Broken plumbing, sewage backups, and heavy rains can strike at any time. If you have a plan in place for such unfortunate events, it will greatly reduce the panic, stress and pain for everyone involved. Investing in sandbags, air brick protection and back up water pumps could help your business save a lot in the long run. It almost goes without saying, but making sure your insurance policy is up to date is absolutely crucial.

When the flood strikes

There are a number of safety measures you may be able to take during the storm. Floodwater can be very powerful and has the ability to cause bodily harm. Do not attempt to walk through flowing floodwater. Assess the situation and insure that no water has the potential to come in contact with electricity. If it is safely accessible, turn off your main power breaker. Rubber gloves and boots are also a good idea in this situation. If you are not sure of the safe way to proceed, wait for a trained professional to arrive and take the proper measures.

As mentioned before, electricity should be turned off. Additionally, you should be aware of where you main water shut off is located. This will be crucial if the flooding is due to an internal plumbing failure.

After these steps are taken, you should contact your insurance provider and then a reputable and trustworthy restoration company. SERVPRO of Northwest Portland specializes in the cleanup and restoration of both residential and commercial property after a water disaster. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. Our staff is equipped with the knowledge to restore your property. If a water disaster strikes your business, trust the damage restoration industry leader. 503-283-3658

Causes of Commercial Water Damage

3/6/2018 (Permalink)

Commercial Causes of Commercial Water Damage We hope you never come to work to find this kind of scenario! If you do, you know who to call! SERVPRO of NW Portland. 503-283-3658

When a business owner imagines water damage, their mind might immediately go to a catastrophic storm that takes down trees and power lines, closes blocks of infrastructure and causes business closure. It is true that a good percentage of commercial water loss is caused by heavy rains and storms, particularly here in the wet climate of Portland, but that is far from the only cause of commercial water loss. Here at SERVPRO of NW Portland, we see the full spectrum of water damage on a daily basis. Below are a few common causes of water damage that we’ve seen that can affect your business.

Improperly Functioning Sprinkler System

As buildings age, their fire protection systems can become outdated and worn out. According to the National Fire Protection Agency (NFPA), your sprinkler system’s internal piping system should be checked every 5 years. NFPA 25 outlines an industry standard inspection schedule. A fire protection system is crucial to any commercial building, but a malfunctioning system can cost your business in both damages, as well as business closures.

Broken Appliances or Equipment

This poses an issue in restaurant or catering industries, but can also affect any facility that uses appliances or tools that utilize water. A failing appliance can cause substantial damage, particularly if it fails on the off hours while your business is closed. A regular inspection of your appliances can save your business a lot of time and money.

Pipes & Plumbing

As in any building, broken and failing plumbing can result in water damage. Older buildings tend to be more susceptible to this sort of damage.

Sewer Line Back Up

We have previously covered some of the causes of sewage back up here. Sewage and other “Black Water” accidents can cause health effects and wreak havoc on your building and the products and furnishings therein. Special equipment and training is necessary when dealing with this sort of commercial water damage. Do not attempt to clean this sort of damage yourself.

If your business has encountered any of these scenarios, especially one that involves Black Water, call the professionals at SERVPRO of NW Portland today. Our team is IIRC certified and can get your business back up and running fast. 503-283-3658

Obtaining an Emergency READY Profile (ERP) for your business

2/22/2018 (Permalink)

Commercial Obtaining an Emergency READY Profile (ERP) for your business Is your business prepared for a disaster? Call SERVPRO of NW Portland TODAY to schedule a free assessment of your building. 503-283-3658

Is your Portland business ready for a water or fire damage emergency? The moments immediately following a fire or a flooding or water damage event are the most crucial. Putting an Emergency READY Profile (ERP) into place can make the all the difference. Did you know that SERVPRO of NW Portland can help you put together an ERP free of charge?

Here are a few advantages of the SERVPRO Emergency READY Profile (ERP):

  • This service is provided to you free of charge.
  • A compact electronic document containing the critical information necessary in the event of an emergency.
  • A guide to help you obtain entrance into your building proceeding a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration specialist.
  • Identifies the line of command for authorization of commencement.
  • Provides personnel and staff with pertinent details about the building, such as the location of water and gas main shut of valves, electric breakers as well as emergency contact information.

Contact SERVPRO of NW Portland today to find out more about scheduling an appointment at your facility with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish SERVPRO of NW Portland as your fire and water mitigation provider. 503-283-3658

We Can Restore Your Downtown Portland Business After Water Damage

2/9/2018 (Permalink)

Commercial We Can Restore Your Downtown Portland Business After Water Damage When water disaster strikes your business, call the experts at SERVPRO of NW Porland to make it "Like it never happened."

When flooding or water damage occurs at a commercial property in Portland, many complex scenarios can become a factor, requiring an informed and discretionary reaction. Regardless of the size of the storm or water intrusion, the team at SERVPRO of NW Portland will assess each situation on an individual level with expedience and expertise to identify and isolate the damage. Many times, business can continue in a transitory space while restoration efforts continue at your facility.

Commercial Property Restoration Can Pose Unparalleled Situations

The staff at SERVPRO of NW Portland has received expert training in areas of legality as well as common environmental concerns. Our goal is to perform the restoration work within or as close to your budget as possible. We operate under the understating that time spent restoring your property is time lost for your business and productivity. It is rare to anticipate a business closing disaster, but you can be assured that when and if the time comes, SERVPRO of NW Portland will be your partner on the road to recovery.

SERVPRO of NW Portland is your local commercial and residential water restoration specialist. Our staff is specifically trained in the science of property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Keep this number handy. 503-283-3658

Meet our staff!

Plan Ahead For Leaks And Prevent Mold Damage In Your Portland Coffee Shop

10/3/2017 (Permalink)

Commercial Plan Ahead For Leaks And Prevent Mold Damage In Your Portland Coffee Shop Portland coffee shops are at risk from leaking appliances such as dishwashers, seepage from windows or roofs, or burst pipes.

Prevent Mold Damage

Leaks can happen in any business. Portland coffee shops are at risk from leaking appliances such as dishwashers, seepage from windows or roofs, or burst pipes. After a leak, there is a genuine risk of mold damage, which is something no business owner wants. In particular, there is a risk of mold growing in food storage spaces which could lead to spoilage and the costly loss of your stock. That is why it is important to plan to prevent leaks and therefore mold damage in your business.

Mold damage is unsightly, and naturally, you want to take all the steps you can to prevent it happening in your Portland coffee shop. One way you can plan is by carrying out a risk assessment and putting guidelines in place for what to do in the event of a leak. The sooner you deal with water in your premises, the less chance there is of damp settling in and giving mold a place to grow.

The first step is a risk assessment. SERVPRO’s Emergency Ready Profile app is perfect for carrying out a risk assessment. Emergency Ready Plan is free and makes it easy to go through your business and highlight potential risks and problems, and then draw up a plan for what to do in an emergency.

Take a look at all the places water could enter, or leak or spill: Appliances, windows, doors, the basement, sinks, and faucets. Check for leaks or damage, and get necessary repairs done as soon as possible. Get your staff into the habit of cleaning up spills immediately.

Check out where your food is stored and make sure it is dry, so mold cannot form (the spores need moisture to grow). Plan how to keep food safe from damp in the event of a leak, perhaps by moving it to a different location in your store, or even to another location in the area.

SERVPRO is on hand to help dehumidify and dry your premises before mold has the chance to grow. Our IICRC-certified technicians use moisture probes and penetrating moisture meters to look for hidden patches of damp and make sure your premises is thoroughly dry. For help with mold prevention in Concordia, Kenton, Portsmouth, Piedmont and surrounding areas, call SERVPRO of Northwest Portland at (503) 283-3658 today.

To learn more about the city of Portland visit https://www.portlandoregon.gov/.

Why Portland Restaurants Take on More Water Damage than Other Businesses

9/3/2017 (Permalink)

Commercial Why Portland Restaurants Take on More Water Damage than Other Businesses The ERP Plan Can Reduce Water Damage and Closings for Portland Area Restaurants and Other Businesses

Water, Restaurants, and Damage?  Call SERVPRO

Restaurants typically have the highest water consumption of any class of business, leading not only to increased bills but also greater risk of water damage.

Portland restaurants experience small-scale water damage on a much more frequent basis than other local companies, causing minor but still troublesome headaches for the unprepared. While SERVPRO can help with mitigation and restoration services to keep the real impact on your business to a minimum, you should be prepared for the most common issues you may find yourself facing.
 
Clogged Drains
Whether it is in the restroom or the kitchen, clogged pipes and drains have the potential to cause a lot of water damage to your Portland restaurant very quickly. While establishments with timed faucets are typically resistant to these disasters, troubles can still arise due to carelessness or malfunction. Overflowing sinks and drains spill high volumes of water on the floor, causing permanent damage to flooring materials if not properly drained or cleaned up. Should this issue arise, be sure to shut the water off quickly to prevent further harm.
 
Burst or Torn Water Lines
Whether the water line is in the structure or an appliance, rips, and holes in pipes and tubes commonly create uncontrollable disasters. While aging kitchen equipment tends to be at the greatest risk, accidents can happen to even the newest and most premium appliances. Be sure to have sealant on-hand to patch up leaks quickly, and contact SERVPRO or an equipment technician as needed for further fixes.
 
Flooding
Serious flooding can happen to restaurants either from natural disasters or major water leaks, such as a busted water main. When this happens, a fast call to SERVPRO is critical, as calling us without delay ensures that we can find and repair the issue in a timely fashion and mitigate as much damage as possible. These cases typically develop into lengtheir, more challenging restoration processes, especially if we experience additional delays in the mitigation process. Our ERP, Emergency READY Profile Plan can help prevent, or at least mitigate, fire or water damage from closing your restaurant.
 
SERVPRO of Northwest Portland helps local businesses to survive and overcome even the worst disasters and damages. To enlist our aid, call us around the clock at (503) 283-3658.

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Freeze Drying Restores Paperwork After Water Damage To Your Portland Law Firm

8/4/2017 (Permalink)

Commercial Freeze Drying Restores Paperwork After Water Damage To Your Portland Law Firm Water damage is one thing no law firm wants to handle.

Water Damaged Documents

Water damage is one thing no law firm wants to handle. It only takes a spell of severe weather, a burst pipe or even a leaking roof to leave your legal firm facing a costly cleanup operation. Even though so much work is performed by computer these days, many law firms still have lots of old paperwork and books that are not in digital form.

When the worst happens, and the books and archives of your Portland law firm suffer water damage, you might think that there is no way to restore them. However, that is not necessarily true. Swift action may be enough to save your valuable documents. That is why we recommend calling SERVPRO immediately, as time is of the essence when dealing with waterlogged paper items.

The first thing our IICRC-certified team does is freeze water damaged paperwork as quickly as possible. Fast freezing prevents further damage and gives the water damage restoration process the greatest chance of success. Next, we ship the books and papers to our restoration facility. We ship them in climate controlled conditions, and carefully log each item so you can relax knowing that your beloved items are in good hands.

We use our freeze drying chamber to carry out water damage restoration on your books and archives. The method is innovative and yet surprisingly simple. We use a powerful vacuum to draw any air out of the chamber. Meanwhile, we heat the chamber slowly to the correct temperature (below 32F). SERVPRO uses the right combination of pressure and temperature to dry materials using a process known as sublimation. We remove the frozen water as gas without it passing through a liquid phase, which means there is no further distortion or water damage to the paper. Freeze drying often eliminates the need for expensive re-binding of books. The process of freeze drying also brings dirt such as mud to the surface and makes it much easier to clean the paper.

Do not despair if your law library or client files are water damaged. Swift action and state of the art freeze drying can save your papers and books and restore them “Like it never even happened.” For help restoring damaged books, call SERVPRO of Northwest Portland at (503) 283-3658 today.

Click here for more about the city of Portland.

Restoring Your Portland Area Commercial Property After A Water Damage Event

9/8/2016 (Permalink)

Commercial Restoring Your Portland Area Commercial Property After A Water Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at commercial properties in the Portland Area are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. #SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp #LikeItNeverEvenHappened

About SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Professional Crew

Certifications

  • IICRC Certified Firm
  • WRT - Water Damage Restoration Technician
  • ASD - Applied Structural Drying Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • AMRT - Applied Microbial Remediation Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • ECTP - Employee Certification Training Program
  • CCT - Carpet Cleaning Technician