Recent Why SERVPRO Posts

Partnering with Portland Area Property Managers

3/11/2019 (Permalink)

Why SERVPRO Partnering with Portland Area Property Managers Property Managers have enough on their plate. We can help share some of the load.

As a property manager, it is your job to ensure the safety and comfort of your tenants. Your job requires you to wear many “hats” and in the course of your working day, you may act as an accountant, a maintenance technician and sometimes a referee! Your job is to direct the workflow around your properties to keep them in good working order. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Northwest Portland

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as insuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

SERVPRO of Northwest Portland prides itself in providing the highest quality service in the industry for the best value. Our crew and project managers are trained to pay attention to the details when they are surveying your property. We will come up with the best plan for your situation, every time.

In addition to our outstanding service and reputation, we can help you put a customized Emergency READY Profile into place can that can make the all the difference when it counts the most. Did you know that SERVPRO of Northwest Portland can help you put together an ERP free of charge?

Contact us today to find out more about scheduling an appointment at your property with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish us as your fire and water mitigation provider. 503-283-3658

Why Portland Area Insurance Agents Prefer To Work with SERVPRO of Norhwest Portland

3/11/2019 (Permalink)

Why SERVPRO Why Portland Area Insurance Agents Prefer To Work with SERVPRO of Norhwest Portland SERVPRO of Northwest Portland is a preferred vendor for many insurance providers.

SERVPRO of Northwest Portland has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland area’s best choice for emergency restoration. Here are a few reasons why we are many insurance agent’s top choice when referring a service provider to their customers.

  • To avoid secondary damage, we prioritize response time. The customer will be appreciative of our expedience and sense of urgency. We know from experience that the longer we wait to get the restoration process underway, the more chance there is for secondary damage. Insurance agents appreciate this as well, because it lowers the cost of the overall job, and that means less money to be paid out on the insurance claim.
  • Generally speaking, our goal is to RESTORE anything that can be restored, as opposed to just replacing everything in sight, like a lot of other services. This process saves additional money on the overall cost of the remediation project and subsequent insurance claim.
  • Due to a cutting edge inventory technology employed by our contents department called ICAT, our staff can provide the customer or agent with a complete inventory, complete with photos and pertinent information, of all of the items in storage or in the restoration process at any time. This can even be accessed online, 24/7.
  • Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications. We are equipped with the knowledge and high standards required to be an IICRC certified service provider.

It is our job here at SERVPRO of Northwest Portland to be a reassuring presence for our customers and provide them with the best customer service in the industry. We work with agents and adjusters to provide expedient and exceptional property restoration. If you are an insurance agent and would like to learn more about how we can serve you and your customers, or if you would like to take advantage of one of our regular complimentary CE Classes, call us today. We would like to get to know you. 503-283-3658

Trauma Clean Up Specialists

3/8/2019 (Permalink)

Why SERVPRO Trauma Clean Up Specialists SERVPRO of Northwest Portland is your ally when facing a difficult traumatic event.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. Here are a few reasons why it is crucial to address the clean-up of the situation as soon as possible.

Pathogens can spread fast – After an event that involves significant blood or bodily fluid loss, the risk of blood borne infectious pathogens is very high. Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further.

Replacement of fabrics and affected surfaces –Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Emotional Recovery- Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. It is also far easier for a professional team who is emotionally detached from the event to complete the cleaning process.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-283-3658

Our Priority Responders are "Here To Help" 24/7!

3/7/2019 (Permalink)

Why SERVPRO Our Priority Responders are "Here To Help" 24/7! Our Priorty Response department is ready to help around the clock.

Did you know that SERVPRO of Northwest Portland employs a full time Emergency Priority Response department? That means we have a department solely dedicated to being the first on the scene, working with fire fighters and other emergency response personnel during a time of crisis.

Our team tunes into the scanner reports 24/7 and is alerted when an emergency requires their attention. We have been on the scene at 3AM when a fire has broken out, ready to help and serve as needed.

SERVPRO is a company of integrity and transparency. As leading experts of fire and water damage restoration, our team is equipped to assist through every step of the recovery process. The two main concerns of our first responders, is the safety and well-being of every individual affected by fire and water disaster. Additionally, we are dedicated to making sure you recover as much of your assets as possible.

If your home or business has befallen a fire or water emergency, call us today. We might be closer than you think! 503-283-3658

...and now, a word from our customers!

3/6/2019 (Permalink)

Why SERVPRO ...and now, a word from our customers! When our customers are happy, we are happy!

SERVPRO of Northwest Portland prides itself in providing an excellent service to our Portland community. Outstanding service includes outstanding customer service. If our customers are unhappy, we are unhappy. Our track record speaks for itself. Here is what a few of our customers had to say about their experience with our franchise:

“Little did we know that the extent of the water damage in our bathroom would extend into our laundry room.  The different technicians that subsequently came to our home over the course of the busy holiday months were always timely - letting us know they would work with our schedule and work with our insurance company.
It was absolutely a pleasure to watch and experience the expertise of your workers - especially when we realized that abatement of some asbestos materials needed to be removed both in the bathroom and later discovered in our crawl space.  
We have recommended SERVPRO to a neighbor who needs a consultation for a mold issue in his house.  Keep up the great reputation. You need to be proud of your workers - the cleanliness of our house was so respected! Again, thanks.”  Paul and Beryl M.

“Hired this company to clean walls and ceilings in preparation to paint. I worked with Jesse regarding this work who was excellent. Showed up on time to give me an estimate, very professional, answered all my questions, did an extensive, thorough estimate for each room and told me I could select what work I wanted them to do. I would highly recommend this company.” Leslie C

“It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimer’s and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.” Betty H

IICRC Certified Service Provider

3/5/2019 (Permalink)

Why SERVPRO IICRC Certified Service Provider We wear our certification with pride and dignity!

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • RRRP - Lead-Based Paint Activities and Renovation
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • SRT - Fire & Smoke Damage Restoration Technician